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Elderly Passenger Faces $450 Bill for Unwanted Paramedic Services at Airport



An 84-year-old Air Canada passenger, Mary Marshall, was unexpectedly billed $450 by Alberta Health Services after requesting an ice pack for back pain at Calgary International Airport. The request led to an unwanted paramedic visit, resulting in charges typically associated with ambulance services. Initially, Air Canada offered only a flight credit, refusing to cover the cost. Following media involvement, the airline reconsidered and agreed to reimburse Marshall the full amount. The incident underscores the importance of documenting airline interactions, as advocated by passenger rights expert Gabor Lukacs, especially for seniors navigating customer service challenges.




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