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Passenger Frustrations Rise as Airlines Navigate Refund Controversy





Amid ongoing debates, the question of whether airlines owe refunds to passengers for pandemic-induced flight cancellations persists, intensifying frustrations over a slow and opaque complaints process. Initially, carriers issued travel credits, arguing they weren't obligated to reimburse. Despite regulatory changes mandating refunds for uncontrollable disruptions, disputes linger. A recent ruling denying a refund to a couple who cancelled a flight the airline had already axed highlights the complexity. With a backlog of about 71,000 complaints, travelers endure prolonged waits. Advocates criticize the lack of transparency, emphasizing the importance of consumer rights in these contentious debates.





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