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Taco Bell to Introduce AI Ordering Systems in Drive-Thrus Nationwide



Taco Bell is set to expand its use of AI technology in drive-thru locations across the U.S., with plans to integrate the system in hundreds of stores by the end of 2024. Already operational in over 100 locations across 13 states, the AI aims to enhance both customer and employee experiences. 


Despite the promise of improved efficiency, concerns linger about potential malfunctions and the impact on fast-food workers. Previous attempts by companies like McDonald's have shown mixed results, raising questions about AI's effectiveness in handling complex orders. As automation in fast food grows, the industry faces challenges balancing innovation and human employment.






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